Must-have skills:

Service Management, Customer governance, escalation management, stakeholder management, excellent communication skills, SaaS ERP Functional(SCM/HCM/Finance), GenAI / Agentic AI, and prompt engineering.

Valuable-to-have skills:

PaaS (Integration Cloud, FDI, APEX), OCI

Key responsibilities:

The TAM should be able to own governance, communicate at exec level, coordinate and drive scheduled activities, manage SR escalations through closure, provide advisory and continuous improvement guidance, build strong customer rapport and trust, coordinate with customer IT and business teams and internal teams, ensure CSS value-add is visible to the customer, protect service continuity and support revenue retention, guide the technical team on the right approach, and explain customer technical matters in business terminology.





The expected outcomes from this role include successful delivery of commitments, improved customer confidence and satisfaction, stronger CSS governance presence, and improved renewal and expansion potential

Please find attached the JD, which may help you to source correct fitment.

Please share at least five suitable profiles with relevant experience, current location ( preferably Bangalore / Hyderabad)/Mumbai/NCR), availability, and rate details.

Let me know if you want to have a call to discuss in detail. Thank you.

We will review the profiles and proceed with interviews only if there is a strong fit. Please note that this email should not be considered a hiring commitment or assurance of selection.

📌 Technical Account Manager (Mumbai)
🏢 Trigent Software
📍 Mumbai