The Role:

We are currently seeking a motivated Contact Center Agent to join our Contact Centre team in Hyerabad, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the platform, to ensure a positive customer experience. In this role you will:
- Professionally answer calls from customers and partners
- Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
- Assign cases in NowSupport to the correct Subject Matter Expert Team.
- Teach customers how to create cases in NowSupport.
- Provide initial triage support by answering basic customer inquiries via case, phone or e-mail in a timely efficient manner.

What you get to do in this role:




- You will be supporting users in the use of the platform by providing necessary advice and/or training in how to create cases.
- You will perform initial triage of customer cases with documented solutions and/or workarounds.
- You will be escalating to internal support resources and Subject Matter Experts when necessary.
- You will answer and create multiple cases daily.

To be successful in this role, you have:
- Customer Service Experience
- The ability to communicate effectively with people at all levels.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- The ability to work as part of a team and on their own initiative.
- Prior experience working in a contact center workplace.
- Prior experience training users.

📌 Contact Center Agent (Hyderabad)
🏢 Trigent Software
📍 Hyderabad