Fresher

• Work Timings – Rotational (24/7)

• Work Location: BDC9

• Work Mode : WFO

Job Description:

1 - Taking ownership of customer issues reported solving their problems through by providing resolution

2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues

3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

4-Installation configuration of various applications

5-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc

6-Engineer ensure proper logging of all issues

7-Document technical issues in the knowledge database

8-Should possess ability to learn work on changing emerging technologies Certification in current technologies like Azure, AWS will be added advantage

9-Keep track of users system issues until resolved by adhering to the SLA

• Professional Attributes:

1 - Good technical skills should possess with current technology

2 - Good communication skills both written verbal

3 - Should be a Tech-Savviness

4 - Flexible to work in all shifts under pressure situations

📌 Microsoft Desktop Management (Bengaluru)
🏢 Trigent Software
📍 Bengaluru