Job Title
Director - Central Operations HubJob Description Summary
The Director, Central Operations Hub is responsible for establishing and leading a regional shared services capability that supports APAC and EMEA operations. The role drives the setup of the Hub's operating model, governance, infrastructure, systems, and processes, while leading the transition of services into the Hub and ensuring ongoing delivery excellence. Working closely with business leaders and service owners, the Director is accountable for service performance, stakeholder satisfaction, team leadership, reporting, and continuous improvement while building a scalable and sustainable operations platform.Job Description
About The Role:
- Hub Leadership & Build: Stand up and lead the Central Operations Hub in Bangalore; define the operating model, governance framework, service catalogue, technology landscape, and operating standards.
- Strategy & Scaling: Develop the Hub strategy, workforce plans, growth roadmap, and service expansion approach to support future business needs.
- Service Transitions:



Lead the transition of services into the Hub through structured planning, knowledge transfer, stakeholder management, stabilization, and risk mitigation activities.
- Operating Model Ownership: Define service delivery strategy, operating standards, service portfolio priorities, and long-term capability roadmap.
- Operational Excellence: Drive process standardization, continuous improvement, automation, and productivity initiatives to enhance service performance and value delivery.
- People Leadership: Recruit, onboard, develop, and lead a high-performing team while fostering a culture of accountability, collaboration, and continuous learning.
- Stakeholder Management: Build trusted relationships with business leaders, service owners, and functional teams to align priorities, manage expectations, and support successful outcomes.
- Governance & Controls: Design governance frameworks, operating principle

📌 Director - Central Operations Hub (Bengaluru)
🏢 Cushman & Wakefield
📍 Bengaluru