Role Overview

The Network & Cloud Security BAU Support Engineer is responsible for business-as-usual (BAU)

operations, monitoring,

incident support, policy administration, and continuous optimization of Palo Alto Networks

security platforms,

including Palo Alto NGFW, Prisma Access, and GlobalProtect.

The role ensures stable, secure, and compliant network and remote access security services

while supporting SOC,

IT Operations, Network teams, and business stakeholders.

Key Responsibilities

1. BAU Operations & Platform Administration
- Perform daily health checks and monitoring of Palo Alto firewalls and cloud security services.
- Manage user access, admin roles, authentication profiles, and platform configurations.
- Handle BAU service requests, incidents, and changes within defined SLAs.
- Maintain operational documentation, SOPs, runbooks, and configuration standards.

2. Palo Alto Networks NGFW (On-Prem / VM-Series)
- Manage and support security policies including security rules, NAT, application control, and

URL filtering.
- Administer Threat Prevention, Antivirus,



Anti-Spyware, WildFire, and File Blocking profiles.
- Perform log analysis using traffic, threat, and system logs to support investigations.
- Support firewall upgrades, backups, HA validation, and rulebase optimization.
- Troubleshoot connectivity, performance, and policy enforcement issues.

3. Prisma Access (Cloud Secure Web Gateway / SASE)
- Support BAU operations of Prisma Access for mobile users and remote networks.
- Manage security policies, routing, service connections, and bandwidth profiles.
- Monitor tunnel health, user connectivity, and cloud security enforcement.
- Support onboarding of current locations, users, and policy updates.
- Coordinate with Palo Alto TAC and internal teams for issue resolution.

4. GlobalProtect (Remote Access VPN)
- Administer GlobalProtect portals and gateways.
- Support user connectivity issues and authentication failures.
- Manage certificates, client c

📌 Network Security (Bengaluru)
🏢 Trigent Software
📍 Bengaluru