Duties:
- Minimum 3+years of experience in Cash Collection Process.
- Be responsible for tasks within the AR function, including Cash Collections, Query Resolution, Dunning and Reporting.
- Be responsible for collections and reconciliation of customer accounts. Analyze to determine past-due accounts and make collection via telephone, email, and letter.
- Conduct a proactive follow-up on customer payments, ensuring cash is collected by the due date and pre-empting issues that could lead to a delayed payment. Maintaining daily contact with customers to ensure that cash is received on or before the due date while keeping a high level of customer satisfaction.
- Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
- Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations




- Participate in AR-related projects, including UAT and system testing, with relevant teams in EMEA, APJ, and the US as the company continues to grow and develop.

Skills:
- Logical task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
- Ability to communicate effectively both within the organization and externally with customers to build long-lasting successful relationships.
- The ability to work independently and collaboratively in a team setting, showing a desire to grow professionally to support the current and future growth of ServiceNow.
- A process improvement mindset with a desire to look for ways to increase efficiency and service.

📌 Cash Collections Analyst _ Hyderabad _ Hybrid
🏢 Trigent Software
📍 Hyderabad