CRM

Customer

Service JD:

Design, architect, and implement solution for our business partners using

Microsoft Dynamics 365.

Responsibilities include the creation of conceptual approach, technical analysis,

fit-gap assessment, design architecture and solution.

Lead, manage and drive the POD from the front by liaising with several Tech and

Business stakeholders.

Define the architecture to identify and develop the right solution to meet the

business requirements and expectations.

Monitor the project's progress and make necessary adjustments to ensure its

successful completion.

Hands-on experience with CRM software development, specifically, MS Dynamics

365 and other peripheral tools, products, and platforms.

8+ years or more of project delivery experience in application development (e.g.,





software development/implementation, design, and delivery).

Knowledge of Agile project management is a must. Relevant certifications are

preferred.

Knowledge of DevOps delivery model is preferred.

Experience with analytic techniques including process modeling, requirements

elaboration, data modeling, and business use case and user interface prototyping.

Business knowledge in the areas of CRM Systems and Operations is a must.

Robust interpersonal, facilitation skills along with effective communication (both

written and verbal) skills

Experience with C#, Web Services, Integration and CRM SDK.

📌 Microsoft Dynamics 365 CRM_Wipro (Bengaluru)
🏢 Trigent Software
📍 Bengaluru