Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work workplace, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
What you will do:
- In partnership with the Snr Operations Manager, provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health & Dental claims operation team in Bangalore
- Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office




- Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication
- Drive a continuous improvement culture to implement solutions that create value
- Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer
- Collaborate with other site leaders on forecasting & capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service
- Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives
- Manage and maintain site operating budget – ensuring prudent financial management of related expenses.
- Ensure adherence to compliance protocols & ‘satisfactory’ audits are achieved

What you will bring:
- University degree or the equival

📌 Senior Manager Operations (Bengaluru)
🏢 Empower Retirement
📍 Bengaluru