4 to 6 years of hands-on ServiceNow implementation experience, primarily in the ITSM suite.

• Robust configuration experience across Incident, Problem, Change, Request, Knowledge, and

Service Catalog modules.

• Working knowledge of CMDB — CI classes, relationships, and CMDB health / data quality.

• Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI

Policies, and UI Actions.

• Hands-on experience with Flow Designer and Workflow Editor.

• Experience building and configuring Service Portal pages and catalog items.

• Experience with REST/SOAP integrations, Import Sets, Transform Maps, and IntegrationHub.

• Understanding of ACLs, roles, groups, and data separation on ServiceNow.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Working knowledge of ITIL v4 concepts (Incident, Problem, Change, Service Request,

Knowledge).

• Experience delivering in Agile / Scrum teams.

📌 ServiceNow ITSM Implementation Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru