Job Description:

End-User Technical Support

 Provide Level-2 support for desktops, laptops, printers, and peripherals.

 Troubleshoot Windows OS, Microsoft Office, and enterprise applications.

 Resolve issues escalated from Service Desk / L1 support.

 Provide remote or onsite technical assistance to users.

2. Installation & Configuration

 Install and configure operating systems, software, and drivers.

 Setup current desktops, laptops, printers, scanners, and mobile devices.

 Perform OS imaging and device deployment.

3. System Administration Support

 Manage Active Directory user accounts, password resets, and permissions.

 Support email systems, Microsoft 365, and Exchange.

 Maintain system updates, patches, and security policies.

4. Incident & Ticket Management





 Manage and resolve incidents using ticketing tools (ServiceNow)

 Maintain proper documentation of troubleshooting steps and resolutions.

 Ensure issues are resolved within SLA timelines.

5. Network & Connectivity Troubleshooting

 Troubleshoot LAN/WAN, VPN, Wi-Fi, and network connectivity issues.

 Coordinate with network or server teams for advanced issues.

6. Hardware Maintenance

 Diagnose and repair desktop hardware issues.

 Replace faulty components and maintain hardware inventory.

7. Documentation & Knowledge Base

 Create knowledge articles and technical documentation.

 Maintain asset records and IT inventory.

📌 Desktop support (Mumbai)
🏢 Trigent Software
📍 Mumbai