Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.

Essential Job Functions:
- Provide steady-state support for Enterprise Voice services and participate in 24x7 on-call support.
- Manage, configure, and support Microsoft Teams Phone and enterprise telephony platforms.
- Administer calling policies, voice routing, Direct Routing, Operator Connect, Calling Plans, and PSTN services.
- Manage emergency calling, emergency locations,



phone number assignment, and user voice enablement.
- Monitor Enterprise Voice service health, availability, performance, and call quality.
- Troubleshoot complex voice issues including call failures, dropped calls, one-way audio, and poor call quality.
- Analyze call logs and user experiences using Call Quality Dashboard (CQD) and Call Analytics.
- Manage Microsoft Teams Admin Center, including organization-wide settings, federation, and team upgrade policies.
- Design and implement Teams messaging, meetings, application, and voice policies.
- Configure and manage voice, telephony, conferencing bridges, dial plans, and voice routing.
- Manage guest access, external access, and security and compliance policies within Teams.
- Manage Teams lifecycle activities, including archiving, deletion, and restoration.
- Handle escalations, critical incidents, and complex integration issues.
- Per

📌 Messaging Services Advisor-Enterprise Voice Administrator (Bengaluru)
🏢 VARITE
📍 Bengaluru