We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

Day-to-day, you will:

Technical Problem Resolution & Expertise
- Resolve customer queries efficiently through multiple channels in accordance with service level agreements.
- Investigate and troubleshoot software issues systematically, implementing appropriate solutions.
- Escalate complex technical problems appropriately when issues exceed the scope of time or authority, ensuring customers receive timely resolution while maintaining transparent communication.





Customer Experience & Service Excellence
- Deliver customer support that consistently meets Access Customer Service standards, ensuring quality and professionalism in every interaction.
- Take ownership of customer problems, building positive relationships through responsive communication and proactive follow-up.
- Maintain timely responses to customer queries, providing regular updates within contractual service level agreements.

Case Management & Continuous Improvement
- Maintain accurate case records in the case management system, ensuring all customer interactions are appropriately documented and tracked.
- Identify opportunities to improve support processes and documentation by recognising patterns in customer queries and sharing insights with the team.

Your skills and experiences might also include:
- Understanding of technical support processes and customer service principles
- Basic understanding of sof

📌 Operations Associate (Pune)
🏢 The Access Group
📍 Pune