• Engage directly with customers in online communities and engagement platforms

• Respond to customer questions with high‐quality, helpful, and empathetic responses aligned

with brand and tone guidelines

• Maintain community content quality by identifying solutions, improving thread clarity, and

supporting moderation standards

• Support and execute initiatives that increase community participation, responsiveness, and

repeat engagement

• • Help onboard new members and encourage early participation through prompts, follow‐ups,

and engagement programs

• • Actively contribute to creating a welcoming, active, and scalable community environment

• Monitor community discussions to identify recurring issues, bugs, and emerging trends

• Escalate product issues and customer feedback using established workflows

• Contribute examples and insights to internal reporting and Voice‐of‐Customer summaries





• Collaborate with peers, Community Experts, and internal stakeholders to ensure consistent

coverage and experience

• Use internal tools, dashboards, and AI‐assisted workflows to operate efficiently at scale

What You Bring

• 2+ years of experience engaging with users through online communities, forums, social

platforms, or customer support channels

• Solid written communication skills with a customer‐first mindset

• Ability to engage with semi‐complex customer issues and apply sound judgment within defined

guidelines

• Attention to detail and commitment to quality, empathy, and integrity

• Comfort working in operational environments with queues, metrics, and service expectations

📌 Community & Engagement Specialist (Noida)
🏢 Trigent Software
📍 Noida