Duties:

Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal

• Provide support to employees across all stages of the employee lifecycle

• Ensure requests are resolved in an appropriate and timely manner

• Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base

• Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues

• Develop robust relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements

• Provide input and insight for enhancement opportunities including tools, processes and policies

Skills:

Excellent communication and articulation skills

Ability to connect the dots and think critically

Quick learner and be adaptable

📌 HR Shared Services Specialist (Hyderabad)
🏢 Trigent Software
📍 Hyderabad