Position - Customer Service L1

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - Rotating Shifts

Days working - 6 days working

Job description

● Properly search for air availability and quote itineraries in all fare types and cabins.

● Issuing fresh tickets and creating reservations

● Reissue and revalidation of tickets

● Maintaining accuracy of information given and documented

● Working knowledge of any GDS (Amadeus, Galileo) - Optional

● Manage loyalty related questions from clients

● Update CRM internally

● Able to take email, chat and voice requests from clients





Requirements

Requirements:

● Travel, Tourism / Hospitality experience preferred.

● Minimum 6 months of experience in a call center environment

● Positive communication skills with fluency in English

● Experience servicing a Domestic customer base

● Airline, Travel and Resorts experience will be an advantage

● Should be able to read fare Rules & Penalty.

● Able to learn new processes quickly and adaptable to change

● Comfortable making outbound and taking inbound calls

📌 Customer Service (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West