Lead the team being responsible for SCM commercial. Ownership of SCM business and enhance customer satisfaction by providing resolution on operational issues.
Experience:
- Minimum 10 years of overall professional experience.
- Minimum 2 years of relevant experience in a leadership/managerial role.
- Preference will be given to candidates with experience in Supply Chain Management (SCM), Logistics, Transportation, or related operations.
Key Responsibilities:
Coaching and development:
• Challenges and supports direct reports in developing and implementing Customer service Strategy and adhering to global standards.
Performance:
- Own and maintain the customers shipping and logistic needs E2E. build relationship and enhance business for the organization.
- Monitors performance against established KPIs and budgets, takes corrective action when necessary and exceed where possible.
- Continuously driver to reduce waste in the processes, by analyzing (speaking with) data and recommending improvements to relevant parties.
- Deliver improvements to key processes to improve productivity and service levels to get on time delivery and pro-active notification to the customer
- To manage team’s performance against KPIs and take corrective action where necessary
- To contribute to team’s optimal performance
- To contribute to continuous improvement of processes within scope of responsibility
- Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve end-to-end service delivery to customers
- Empower the team to suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
- Build robust and collaborative relationships with customers and confidence in SCM product
- Capture and be Voice of Customer frequently and provide feedback to the team to improve SCM performance and customer experience
- Share best practices and knowledge
- Develop, engage and motive team peopl
📌 Lead Logistics WESFARMER OPS Team Leader 1 (Pune)
🏢 Maersk
📍 Pune