Direct Responsibilities

• Responsible for effective resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.

• Perform activities related to implementation and rollout for upgrades of existing services.

• Pro-actively coverage in the "Follow the Sun" support model: perform regular checks and handover to other support teams in Singapore and New York.

• Pro-actively manage the capacity of production applications

• Plan and implement application releases, load tests and configuration changes

• Customize production tools (monitoring, batch scheduling, backups etc.)

• Provide feedback and propose solutions to management on performance, capacity

• monitor, manage, and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)

Technical & Behavioral Competencies





• System administration – Strong knowledge on Linux/Unix systems with ability to tune

• Operating systems for optimum performance. Good knowledge on windows

• Strong all-around IT background and proven experience in electronic trading markets on similar environments.

• Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools.

• Databases – exposure to or skills in SQL Server and Oracle

• ECN connectivity

• Good network and firewall infrastructure understanding.

• Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).

• Ability to analyze network captures

• Knowledge of Capital Markets business and environments is essential

• DEVOPS tools like Ansible, Jenkins, Bitbucket, Teamcity, Artifactory, etc.

• Experience on Tools like Geneos, Dynatrace, Bladelogic, Autosys, CFT, MQ, SFTP, Splunk, Graphana, etc

📌 Sr. Support Analyst (Mumbai)
🏢 Trigent Software
📍 Mumbai