Position Overview

We are seeking a skilled Adobe Journey Optimizer (AJO) Engineer to design, implement,

and optimize customer journey solutions using Adobe Experience Platform (AEP) and AJO. The

ideal candidate will have expertise in data modeling, journey orchestration, and omni-channel

personalization. This role involves collaborating with cross-functional teams, ensuring seamless

integration, and delivering impactful business outcomes.

Key Responsibilities

1. Solution Design and Implementation

○ Collaborate with stakeholders to understand business objectives and translate

them into AJO solutions.

○ Design and implement AJO capabilities, including data ingestion, data modeling,

segmentation, and journey orchestration.

○ Configure AJO events, triggers, automations, actions, and message delivery

channels.

2. Data Management and Integration

○ Build and configure data schemas in AEP, ensuring proper mapping of classes,

field groups, identities, and attributes.

○ Apply data quality rules, validate data accuracy, and ensure proper data

synchronization.





○ Leverage AEP APIs and SDKs, including WebSDK, to integrate data from

multiple systems.

3. Personalization and Testing

○ Build and deploy omni-channel personalization strategies using AJO.

○ Implement A/B testing to optimize customer journeys and experiences.

○ Create and deliver personalized offers and messages across email, SMS, push

notifications, and other channels.

4. Tagging and Analytics

○ Utilize Adobe Tagging with WebSDK to track and analyze customer interactions.

○ Ensure data classification, retention, and privacy compliance within all tagging

and analytics workflows.

5. Channel and Email Management

○ Design and manage email templates in AJO, including Email Subdomain

delegation and IP warming strategies.

○ Set up channel surfaces, IP pools, and perform IP warming activities.

6. Problem Diagnosis and Resolution

○ Diagnose, troubleshoot, and resolve technical issues related to

📌 AJO Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru