Job Title: Access Management

Experience: 3-5 yrs

Main location: Bangalore

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Key deliverables/responsibilities

. Processes transactional User Provisioning tasks in accordance with documented and audited processes with 100% accuracy

. Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement

. Assists in defining, documenting, improving, automating and streamlining processes

. Liaises with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes

. Provides resolution for Incidents of varying complexity and Requests, and ensures knowledge transfer to L2 and Global Service Desk teams

. Responds to all Incidents and Requests according to defined SLAs, ensures 100% accuracy and customer satisfaction

. Assists with training of staff internal/external to team globally

Experience required

Essential:

. ITIL v3/4 Foundation

.



Experience of working in a high pressure setting

. An excellent understanding of how IT contributes to the delivery of a service to Atkins/EDPM clients

. Proven track record in achieving SLAs

. Enthusiasm and dedication to drive improvement/change

. Excellent communication skills and customer focus

. Ability to build and maintain efficient working relationships

. Process orientated with a methodical and planned approach to achieving goals

. Strong analytical skills

. Meticulous attention to detail

. Confidence and professionalism

. Experience of IS work management systems, ideally ServiceNow

. Experience on security access rights (user based or role based) assignments in Workday

Desirable:

. ITIL v3 Service Operation

. Experience of working in a multi cultural environment

. Experience on mass data uploads in Workday

Competencies specific to this role

Communication, teamwork, coll

📌 Access Management (Bengaluru)
🏢 Trigent Software
📍 Bengaluru