Responsibilities
- Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal.
- Provide support to employees across all stages of the employee lifecycle.
- Ensure requests are resolved in an appropriate and timely manner.
- Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base.
- Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues.
- Develop solid relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.
- Ensure early identification of service issues and requirements.
- Provide input and insight for enhancement opportunities including tools, processes and policies
Skills
- Excellent communication and articulation skills
- Ability to connect the dots and think critically
- Quick learner and be adaptable