Job DescriptionJob Profile:
nThe role will be responsible for implementing SFE process, optimizing field efforts, sales performance, driving strategic customer engagement, performance management and managing critical sales enablement systems.
nKey Responsibilities:
n1. SFE Framework Implementation
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- Develop and execute a comprehensive Sales Force Effectiveness strategy tailored to Emerging Markets and Australia in collaboration with Central SFE Team.n
- Drive process-centric customer engagement through:n
- Regular communication and update mechanismsn
- Strategic customer segmentation and targeted approachn
- Continuous monitoring and refinement of engagement strategiesn
- Create and implement best practices for sales team performance optimizationn

n2. CRM System Management
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- System Administrationn
- Oversee complete CRM system lifecycle managementn
- Ensure system reliability, performance, and continuous improvementn

nMaster Data Management
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- Act as adminn
- Maintain and update master data with highest accuracyn




- Implement data governance protocolsn
- Design and deliver comprehensive CRM system training programsn
- Develop user guides and support documentationn
- Monitor user adoption and system utilization metricsn

n3. Incentive and Rewards Program Management
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- Incentive Program Design and disbursement.n
- Assist Central SFE develop cutting-edge incentive structuresn
- Manage incentive program budgetsn
- Incentive calculation and timely and accurate disbursementn
- Implement incentive and target setting framework.n

n4. Performance Management
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- Manage sales management BI tooln
- Generate excel dashboards, reports and updaten
- Maintain sales, efforts and incentive records for audit.n

n5. Cross-functional collaboration
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- Collaborate with the Central SFE and manage activities as per the framework.n
- Marketing, medical, analytics, SFE, Training, Supply etc) to align on brand messaging,

📌 SFE Manager (Maharashtra)
🏢 Cipla
📍 Maharashtra