Responsibilities

Job Summary
- The Service Readiness Engineer is responsible for ensuring new customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects, responsibilities include ensuring systems are configured and updated, training and resource requirements are identified and communicated, risks are identified and mitigated and in life processes are developed and delivered to the operational teams. Also, responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions.

Essential Duties and Responsibilities
- Main point of contact for assigned projects
- Scope includes new services, new customers and decommission of existing services/customers
- Validation of design proposal
- Working with customer representatives to fully understand Business Requirements
- Process design and Continual Service Improvement




- Identifying training and resource requirements
- Contribute to global, scalable Process and procedures
- Develop test and certification plans for new services and customers
- Document process flows and work instructions
- Delivering “train the trainer” sessions to the operations team for new customers and services
- Be the subject matter expert for current customers and services to provide early life support
- Working closely with Project Managers, Development team, INOC and operational teams as well as other company teams to ensure all aspects of the service are a success
- Setup new sites and endpoints on Symphony and SalesForce prior to certification
- Decommission of retired sites and employee accounts
- Attend department meetings and trainings as needed
- Act as mentor and escalation point for Service Readiness Coordinators

Other duties assigned as needed

Skills and Abilities
- Communicate and int

📌 Service Readiness Engineer (Gurugram)
🏢 AVI-SPL
📍 Gurugram