User Experience Research (UXR) PM (Vendor Role)

Location: Hyderabad

Experience: 8+ years

Responsibilities

Systems Building & Operational Excellence

Identify, architect and maintain solutions in end‑to‑end research lifecycle such as scalable participant recruitment and scheduling workflows.

Author, maintain, and enforce Standard Operating Procedures (SOPs) and playbooks that professionalize the research practice and ensure consistency across different product groups and stakeholders.

Creative Communication & Stakeholder Enablement

Create cross‑functional communication materials, including newsletters and executive‑ready updates that highlight UXR activities, insights, and ongoing programs to ensure visibility and alignment.

Facilitate consistent internal communication by sharing research outcomes, operational updates, and progress across the UXR team, enabling transparency and collaboration.

Research Operations, Scheduling & Program Support

Coordinate user panels and research sessions across platforms, including complex, non‑standard,



or high‑stakes research engagements.

Manage scheduling of sessions at scale, proactively identifying dependencies, conflicts, and risks and resolving them before they become blockers.

Act as an operational partner to researchers, removing friction from research execution so teams can focus on insight generation.

Documentation & Process Management

Document UXR workflows, methodologies, and best practices to create clarity, repeatability, and operational resilience.

Manage and maintain IDC‑relevant stakeholder‑facing content on the CxD website, including customer stories, research reels, and outcome summaries—ensuring accuracy, accessibility, and impact.

Qualifications

Educational Qualifications

Preferred: Bachelor's or Master's degree in a creative field (Design, Communication, Media, or related discipline) or an MBA with an interest in user research, customer engagement, or operations.

Additional consideration: Equiv

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