12 Sep
|
Trigent Software
|
Bengaluru
12 Sep
Trigent Software
Bengaluru
- Provided Service Desk support by handling user incidents and service requests through ticketing tools.
- Managed User Access Management (UAM) activities, including account provisioning, modification, and deactivation.
- Handled inbound and outbound calls to assist users with technical issues and access-related requests.
- Logged, tracked, and resolved tickets while ensuring adherence to SLA targets and escalation procedures.
- Delivered excellent customer support by troubleshooting issues, communicating updates, and ensuring timely resolution.
📌 Service desk (Bengaluru)
🏢 Trigent Software
📍 Bengaluru