Description
Purpose
The Operations Support Coordinator is responsible for ensuring the customers are well supported. He/she assists internal/external customer’s request for any kind of operational support.
He/she maintains, manages documentation and records in an organized manner. Operations Support Coordinator analyzes the requests to define trends and actions to improve processes to improve the business.
The Operations Support Coordinator works closely together with the various stakeholders to ensure optimal performance of the Service Organization ensuring maximum Customer focus.

Responsibilities
Functions
ESSENTIAL
- Adequately responding to customer issues,
- Actively maintain the Jira helpdesk, by prioritizing, assigning, and updating spare parts requests.
- Raise NCs, CAPAs in SmartSolve and take follow ups until closure.
- Assist in part ordering, price validation, track deliveries, prepare shipping documents.
- Raise RFQs & follow up on RFQs until closure.
- Update & manage spares tracking log for cost, transportation & other relevant information.




- Coordinate with internal stake holder and vendors for spare parts.
- Support and create spare part offer for customers & invoicing.
- Track parts consumption for various customer sites and coordinate for replacement.
- Support the parts warranty process.
- Review and update customer RMA logs.
- Log and keep records of customer queries. Maintain/manage documentation and records in an organized manner.
- Provide administrative support to customers in operational matters.
- Update Peoplesoft for spare parts information.
- Create, update, and manage various OMR service logs for training, employee certification, compliance log, contracts, installation bases, tool/calibration, etc.
- Support any administrative tasks for the service department.
- Prepare/Update self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
- Assist Managers/Support Supervisors/ Engineers

📌 Operations Coordinator II (Chandigarh)
🏢 Oceaneering
📍 Chandigarh