JOB DESCRIPTION:
Work closely & jointly with Banc assurance channel partner to ensure CHL achieves its business aspiration in line with the AOP Targets (New Business & Customer Retention) as stated in individual objective setting sheets. Collaborate with channel partner in delivering higher levels of productivity and facilitate the process of Submission to Issuance within mutually agreed timelines. Protect customer & CHL interests by ensuring processes/systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partner expectations & improve the quality of Relationship Management to build a mutually benefiting model. Key responsibilities of the job holder are: Business Development | Execution – Implementation of Sales & Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, while ensuring the necessary growth as per AOP coupled with Highest Persistency.
PRINCIPAL ACCOUNTABILITIES: KEY ACTIVITIES AND DECISION-MAKING AREAS:
• To Achieve business targets (New & Customer Retention)
• To Achieve desired Branch & LBS Activation targets.
• To Create a healthy Product Mix with traditional >50%
• To Create a healthy pool of lead generators across branches
• To ensure correct sales practices.
• System adherence of organization (Input Management, Training and other relevant systems)
TYPICAL TARGET AND MEASURES:
• Achieve recent business premium as per AOP targets rolled out by Sales Planning and as per defined SFM
• Achieve given Product Mix target
• Achieve Customer Retention targets for the portfolio
• Achieve targets as prescribed for Branch/LBS activation of the bank
• Ensure timely PFR reporting and NIL PFR pending
• Ensure Customer Complaints