Hi All,
We are looking for a Senior & Junior Technical Support Engineer (Application Support & Integration – .NET / Cloud / DevOps/Linux ) to provide production and application support for customer-facing platforms and integrations. The role involves troubleshooting technical issues, monitoring applications, supporting API integrations, performing RCA, and working closely with engineering and customers.

Company Name: iZen Software Services
Job Title: Senior & Junior Technical Support Engineer
Experience: 2+ years for the Junior role and 5+ years for the senior role.
Work Mode: Remote
Website:
Salary: As per industry standards
Expected Notice Period: Immediate or upto 15days notice
Timings: Rotational Shift (Mostly night shift)

Must-Have Qualifications
- Application Support & Operations: Core Application Support experience, Incident Management & Root Cause Analysis (RCA), Jira, and Confluence.
- Database & APIs:



Experience with any DB management tool (MySQL, SQL Server, etc.) and REST APIs / HTTP.
- Cloud, DevOps & Systems: Linux, Kubernetes, CI/CD pipelines, Git, Scripting (Python, Bash, or PowerShell), and hands-on experience with any major cloud provider (GCP, AWS, Azure).
- Monitoring & Observability: Experience with any SIEM/observability tool (ELK, Splunk, Datadog). Note: Completing a Datadog course will be a mandatory requirement for the onboarded candidate.

Nice-to-Have / Preferred Qualifications
- Development & Protocols: .NET / C#, OAuth, and experience with Carrier APIs (UPS, FedEx, USPS).
- Infrastructure & Platform Specifics: GCP experience, Terraform / Infrastructure as Code (IaC), Helm, specific experience with SQL Server, and prior hands-on experience with Datadog.

Regards
Sathish

📌 Senior & Junior Technical Support Engineer (Application Support & Integration –.NET / Cloud / DevOps /Linux) Remote (Madurai)
🏢 iZen Labs
📍 Madurai