Position - Customer Service Executive

Classification - Voice / Customer Service/ Ecommerce

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregoan West

Shifts - Rotating Shifts (9am to 9pm support window, Sunday fixed off)

Days working - 6 days working

Job description

● Respond to customer inquiries via Phone, Email and Chat

● Address customer queries related to product, services and vouchers

● Explaining customers the policies and procedures related to refund and returns

● Document and maintain detailed customer interactions within CRM

● Coordinating customers concerns with various department for resolution.

● Offer product and service information to customers,



assisting them in making informed decisions.

● Ensuring a positive customer experience

● Any other related tasks needed.

Requirements:

● Ecommerce, Product Support experience preferred.

● Minimum 2 year of experience in a call center environment

● Valuable communication skills with fluency in English

● Experience servicing a Domestic customer base

● Should be able to read Rules & Penalty.

● Able to learn new process quickly and adaptable to change

● Comfortable making outbound and taking inbound calls

📌 E - Commerce Executive (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West