Job Description

Job Summary

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We are seeking an experienced SAP Service Delivery Manager with over 10 years of experience in managing SAP application services, support operations, and transformation initiatives across SAP ECC and SAP S/4HANA environments. The ideal candidate will be responsible for ensuring high-quality service delivery, driving continuous improvement, managing stakeholder relationships, and leading support and enhancement teams in a global delivery model. This role requires robust expertise in SAP operations, ITIL-based service management, incident/problem management, and SAP transformation programs.

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Key Responsibilities

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- Lead end-to-end SAP service delivery for SAP ECC and SAP S/4HANA landscapes, ensuring adherence to agreed SLAs and KPIs.
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- Manage SAP AMS (Application Management Services), support, enhancement, and project delivery engagements.
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- Act as the primary point of contact for business stakeholders, leadership teams, and service providers.
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- Drive service governance through regular operational reviews,



steering committee meetings, and performance reporting.
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- Oversee Incident, Problem, Change, Release, and Service Request Management processes following ITIL best practices.
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- Ensure stability, availability, and performance optimization of SAP systems and integrated applications.
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- Lead SAP S/4HANA transformation, migration, rollout, upgrade, and adoption initiatives from a service delivery perspective.
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- Manage cross-functional SAP teams spanning Finance, Supply Chain, Manufacturing, Procurement, Sales, and Basis domains.
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- Monitor resource utilization, capacity planning, budget management, and vendor performance.
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- Identify opportunities for automation, process optimization, and continuous service improvement.
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- Coordinate with SAP Basis, Infrastructure, Security, and Integration teams to ensure seamless operations.
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- Provide leadership, mentoring, and performance management for SAP supp

📌 SAP Service Delivery Manager (Lucknow)
🏢 HCLTech
📍 Lucknow