Job DescriptionRole: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination
nExperience: 1–4 years
nLocation: Mumbai – Bandra / Goregaon preferred
nWork Pattern: 50% Office / 50% Field
nTravel: Required
nReports to: Assistant/Deputy Manager / Senior Management
nRole Purpose
nSupport customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.
nKey Responsibilities
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- Handle customer enquiries, complaints and resolutions.n
- Maintain customer-service records and escalate issues.n
- Draft customer, vendor and supplier correspondence.n
- Prepare internal updates and reports.n
- Maintain operational trackers and deadlines.n
- Coordinate with India-based and international stakeholders.n
- Obtain quotations and compare proposals.n
- Track samples, specifications, approvals, orders and deliveries.n
- Follow up on delays and escalate quality, pricing or delivery issues.n




- Visit vendors and suppliers when required.n

nEssential Skills
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- Excellent spoken and written English.n
- Robust professional email-writing and customer-service skills.n
- Excellent coordination and follow-up.n
- Excel / Google Sheets knowledge.n
- Attention to detail and telephone etiquette.n
- Vendor communication and problem-solving skills.n
- Ability to multitask, work under pressure and travel as required.n

nPreferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience.
nWork Style
nCandidates should be:
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- Proactive, organised and ownership-driven.n
- Strong communicators with excellent follow-up.n
- Comfortable with changing priorities and cross-functional work.n
- Professional, reliable and detail-oriented.n
- Willing to take responsibility beyond a narrow job description.n

📌 Senior Executive (Raigarh)
🏢 HR Yaar
📍 Raigarh