Tools / Platforms
ITSM / Event Mgmt / AIOps: Service Now, Service Now ITOM Infra Monitoring: Solar Winds Observability / Logs: Grafana (Prometheus stack), Loki/Fluentd Patching: AWS SSM direction for patching onprem + cloud; SCCM/Intune Automation/Orchestration: Service Now + AWX/Ansible + Terraform Batch: Control‐M / Tidal (where Linux workloads rely on scheduling dependencies
Minimum Qualification: 15 years of full time education