Hello,

Greetings from Zetta Mine Labs Pvt Ltd

We are looking for Application Support Engineer (L2/L3) with exciting project opportunities.

Job Role: Application Support Engineer – L2/L3

Location: Bangalore

Notice Period: Immediate / 15 Days

Experience: 8-10 Years

Relevant Experience: Strong hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, Service Now/ITSM, and 24x7 production environments.

Mandatory:
Robust ITIL Process Knowledge – Incident, Problem, Change & Service Request Management Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing Application/Production Support experience in a 24x7 environment Root Cause Analysis (RCA), Log Analysis & Incident Resolution Service Now or other ITSM Tool experience Excellent stakeholder communication skills Good-to-Have:
Cloud Platform Knowledge – Azure and/or AWS Excel Automation, VBA Macros,



Pivot Tables & Reporting API and Application Integration understanding Batch Scheduling / Job Monitoring Tools Exposure to People, SGDIR, or IGG applications Application Monitoring Tools experience Key Responsibilities:
Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment. Manage incidents, problems, changes, and service requests in accordance with ITIL processes. Perform advanced SQL-based troubleshooting, data analysis, and complex query writing. Conduct Root Cause Analysis (RCA) for recurring and critical production issues. Perform detailed application and log analysis to identify and resolve incidents. Monitor application health, performance, and production environments to ensure application stability. Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools. Work extensively with Service Now/ITSM tools for incident, problem, change, and service request management. Troubleshoot APIs, applic

📌 (m5572f2a) Sse (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru