Must-Have
Proven experience as a help desk technician. Ability to diagnose and resolve basic technical issues. Basic understanding of computer systems. Customer-oriented and cool-tempered. 1-2 years' experience in the Helpdesk/Desktop support. Good Communication Skills Basic technical Knowledge. Positive-to-Have
Experienced resources with good communication knowledge. SN
Responsibility of / Expectations from the Role
1
Resolving incoming client and personnel IT queries on phone.
2
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
3
Collaborating with internal departments to ensure that IT needs are met.
4
Documenting processes and maintaining service desk records.
5
Asking questions about the problem and explaining possible solutions
6
Dealing with problems for hardware, such as servers, computers and printers, and software programs