Technology Operations Analyst – IT Help Desk / International Technical Support

Location: Bangalore / Hyderabad

Experience: 6 Months+ / 1+ Year

Immediate Joiners Preferred

Employment: Contract-to-Hire | Artech Payroll

Shift: Rotational Shifts, including Night Shifts

Cab Facility Available

About the Role

We are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support. The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement

International Voice Technical Support experience is MANDATORY.

Candidates should have experience handling international technical support calls and must have excellent English communication skills.

Key Skills
International Technical Voice Support IT Help Desk / Service Desk / Desktop Support Windows troubleshooting Active Directory Service Now / IT ticketing tools Hardware & software troubleshooting Basic network troubleshooting VPN,



DNS, DHCP Remote Desktop / Remote Support Outlook troubleshooting Bit Locker basics Windows Event Logs Printer and peripheral troubleshooting Basic ITIL / ITSM knowledge Excellent verbal and written English communication What You Will Do
Handle inbound international technical support calls Troubleshoot user issues related to hardware, software and networking Diagnose and resolve Windows and application-related issues Support Active Directory-related user issues such as account/password problems Troubleshoot Outlook and connectivity issues Handle VPN, DNS and DHCP-related basic troubleshooting Provide remote technical assistance to end users Log, update and track incidents/requests in Service Now Follow troubleshooting procedures and SLA requirements Escalate issues to appropriate L2/L3 teams when required Maintain proper ticket documentation and provide regular updates to users Candidate Profile

We a

📌 Information Technology Technical Support (Bengaluru)
🏢 Artech
📍 Bengaluru