Customer Support Manager | Jaipur, Rajasthan | Full-time, on-site

ABOUT SUPER91

SUPER91 is the trade name of Super Prints Private Limited, successor to Printers Club of India Limited. We are one of India's largest B2 B wholesale printing networks, with an ecosystem of 45,000+ printers, print businesses, resellers, designers and printing professionals.

Our model runs on two hub types: National Production Hubs (NPH) that aggregate and club high-volume offset work to deliver the best price in the market, and City Production Hubs (CPH) operated on a franchise model for digital printing, signage, sublimation, customised gifting and urgent jobs. We are in a steep, funded growth phase and building the leadership team that will take the business to a multi-fold revenue base by 2028.

ABOUT THE ROLE

Build and run the customer support desk for a high-volume B2 B and B2 C print business. You own every post-order touchpoint - order tracking, artwork queries, complaints, reprints and franchise partner support - across phone, Whats App, email and chat,



and you own the service levels that go with them.

Reports to: Head - Sales and Marketing

Department: Customer Experience

Positions: 1

KEY RESPONSIBILITIES

Support Desk Operations
Run the multi-channel support desk - inbound calls, Whats App, email, live chat and the customer portal. Define and hold service levels for first response, resolution and escalation. Implement and administer a ticketing system; ensure every interaction is logged and traceable. Order Lifecycle Support
Track orders from artwork approval through production to dispatch and delivery. Proactively flag delays to customers before they chase, with a explicit revised commitment. Coordinate with sales, pre-press, production and logistics to unblock stuck orders. Complaint and Quality Resolution
Own the complaint, reprint and credit-note process end to end. Run root-cause analysis with production and feed corrective actions back into the process. Team Leadership

📌 Customer Service Support Manager (Rajasthan)
🏢 Super Prints
📍 Rajasthan