Job Position: Service Now Telecom Service Management (TSM) Architect

Work Location: Greater Noida / Pune / Hyderabad.

Experience: 8+ to 15+ Years

Mandatory Keywords: Service Now, Service Now TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB & Service Catalog, Integration Hub & Flow Designer, Discovery & Service Mapping, Event Management,

Key Responsibilities
Define end-to-end architecture for Service Now TSM/TSOM implementations. Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design. Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory, Resource Inventory, and Network Service Lifecycle.
Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services. Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems. Architect REST/SOAP, API-led, middleware and event-based integrations. Establish Service Now architecture standards, governance, reusable design patterns,



and platform roadmap. Conduct architecture reviews, solution assessments, and provide technical guidance to development teams. Work with business stakeholders, enterprise architects, product owners and telecom operations teams. Support RFP/RFI, solution estimation and technical proposals. Mentor senior developers and technical leads. Telecom Domain
Telecom OSS/BSS Architecture Telecom Service Lifecycle Service Order Management & Orchestration Service Fulfillment & Activation Service Assurance & Fault Management Service / Resource Inventory Enterprise & Consumer Telecom Services NOC / Network Operations Telecom Domain Expertise: Solid understanding of:
Telecom OSS/BSS Architecture Telecom Service Lifecycle Network Inventory Resource Inventory Service Assurance Service Fulfillment Order Orchestration Service Activation Fault Management Enterprise and Consumer Telecom Services Education:

B.

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