Hiring | Senior Technical Consultant – Service Now

Role: Senior Technical Consultant – Service Now

Locations: Mumbai | Chennai | Bengaluru | Hyderabad

Experience: 5+ Years

Role Overview:

The Senior Technical Consultant will be responsible for designing, configuring, developing, integrating, and implementing Service Now solutions. The role involves working directly with customers, leading technical delivery, conducting functional design workshops, and supporting successful end-to-end solution implementation.

The ideal candidate should have strong hands-on Service Now experience, excellent knowledge of ITSM/ITIL processes, scripting, integrations, and enterprise technologies, along with the ability to lead small technical or cross-functional teams.

Key Responsibilities:
Work closely with customers to understand, analyze,



and translate business requirements into effective Service Now solutions Lead and facilitate functional and technical design workshops Create detailed solution and design specifications based on out-of-the-box Service Now capabilities and customer requirements Lead end-to-end technical delivery including solution design, configuration, development, testing, deployment, and implementation Design and develop Service Now customizations using Java Script, HTML, CSS, XML, AJAX, and related technologies Develop and manage integrations using Web Services, SOAP, Email, MID Server, plugins, and other integration mechanisms Apply strong knowledge of IT Service Management (ITSM) and ITIL processes, metrics, and KPIs Provide technical leadership and direction to small technical or cross-functional teams Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, solution discussions, and technical proposals Analyze complex technical/business challenges and develop creative, scalable solutions Prepare transparent and structured technical, functional, and customer-facing documentation Work with customers and internal teams throu

📌 Senior Technical Consultant (Maharashtra)
🏢 TECEZE
📍 Maharashtra