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The Collections Analyst is a seasoned subject matter expert, responsible for managing and optimizing the collections process for outstanding payments from clients.
This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintains positive relationships with clients to ensure timely and successful collections.
The Collections Analyst collaborates with relevant cross functional teams to implement effective collections strategies and minimize bad debt exposure.
Key responsibilities:
- Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
- Follows up on overdue invoices through emails, phone calls,
or other communication channels to secure timely payment.
- Maintains positive and qualified communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
- Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.
- Accurately applies received payments to appropriate client accounts and reconciles discrepancies.
- Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders.
- Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
- Assists with collections forecasting to provide insights into cash flow projections.
- Evaluates client credit risk and recommends appropriate credit limits or credit hold actions.
- Works closely with relevant internal teams/stakeholders to address co
📌 Collections Analyst (Mumbai)
🏢 NTT
📍 Mumbai