Job description

Looking for a Desktop Support Engineer L2 who has experience in Windows workplace.

Key Responsibilities
Provide L2 technical support for Windows desktops, laptops, and peripherals. Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications. Handle and resolve incidents escalated from the Service Desk/L1 team. Perform troubleshooting of hardware, software, OS, network, and connectivity issues. Manage and troubleshoot Microsoft 365 applications. Support endpoint management tools such as SCCM/MECM, Intune, or similar tools. Perform software installation, patching, upgrades, and troubleshooting. Support onboarding/offboarding activities, including system setup and access provisioning. Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement Monitor and resolve tickets according to SLA and priority. Skillset:
Position: L2 Desktop Support Engineer Location : Thane, Vikhroli Working Days: Monday to Saturday Joining: Immediate / ASAP Shift: General Shift , Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite Interested candidates please share your CV to manasa.c@

Immediate Joiners are preferred.

📌 Desktop Support Engineer (Maharashtra)
🏢 SHI Solutions India
📍 Maharashtra