Job Title
Senior Operations Analyst - Central Operations HubJob Description Summary
The Senior Operations Analyst, Central Operations Hub is responsible for transitioning, establishing, and delivering operational services within the Hub. The role works closely with Transformation teams, business stakeholders, and service owners to receive current processes, standardize and optimize service delivery, and drive operational improvements through process redesign, automation, and simplification. The Senior Operations Analyst also leads workstreams, manages stakeholder relationships, oversees service performance, and supports the successful scaling of the Central Operations Hub.Job Description
Job Description

About The Role:
- Service Transitions: Receive processes identified by Transformation / Optimization team, lead knowledge transfer activities, document requirements, establish operating procedures, and successfully transition services into the Central Operations Hub.
- Service Ownership: Take accountability for assigned services, ensuring delivery meets agreed quality, timeliness,



customer experience, and operational performance expectations.
- Process Execution: Perform and oversee operational activities during the early stages of service transition to establish process stability, identify issues, and build delivery capability.
- Process Improvement: Identify opportunities for standardization, simplification, automation, and elimination to improve efficiency, reduce manual effort, and enhance service outcomes.
- Workstream Leadership: Lead individual projects, service transitions, and improvement initiatives while coordinating stakeholders, timelines, risks, dependencies, and deliverables.
- Stakeholder Management: Build strong relationships with business leaders, service owners, and operational teams to understand requirements, manage expectations, and support adoption of Hub services.
- Documentation & Governance: Develop process maps, SOPs, service catalogues, contr

📌 Senior Operations Analyst (Bengaluru)
🏢 Cushman & Wakefield
📍 Bengaluru