Quality Analyst I - Reporting
What you will do

Responsible for ensuring the quality, compliance, and effectiveness of learning solutions and operational processes delivered by the L&D; Shared Services team. Partner with cross-functional teams to conduct quality reviews, testing, audits, and data analysis to ensure deliverables meet stakeholder expectations, business requirements, and quality standards.

How you will do it
- Conduct quality reviews of eLearning, ILT/VILT, videos, job aids, LMS content, SharePoint sites, and digital learning solutions.
- Perform manual testing of LMS platforms, learning technologies, and workflow applications.
- Validate content accuracy, functionality, accessibility, branding, learner experience, and business requirements.
- Identify, track, analyze, and report defects and quality issues.
- Analyze quality trends and recommend corrective and preventive actions.
- Support audits, governance reviews, compliance assessments, and continuous improvement initiatives.
- Develop and maintain quality checklists, review frameworks,



and standard operating procedures.
- Create quality dashboards, reports, and metrics using Power BI, Tableau, Excel, or similar tools.
- Perform data analysis and provide actionable insights to support business decisions.
- Drive Root Cause Analysis (RCA), process standardization, and quality improvement efforts.
- Mentor junior team members and promote quality best practices.

What we look for
- Graduate or Postgraduate degree from a recognized university.
- 5-8 years of experience in Quality Assurance, Learning Quality, Process Excellence, Data Analytics, or Learning Operations.
- Experience supporting LMS, digital learning, and Shared Services environments.
- Strong analytical, stakeholder management, and problem-solving skills.

Specialized Skills:
- Knowledge of instructional design, learning principles, SCORM, and xAPI.
- Experience with LMS, learning technologies, and digital learning solutions.
- Solid unde

📌 Quality Analysts I – Reporting (India)
🏢 Johnson Controls
📍 India