Job DescriptionJob Description – Oracle HCM Functional Consultant – Help Desk
nExperience: 4–8 Years
nLocations: Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore
nRole Overview
nWe are looking for an experienced Oracle HCM Functional Consultant – Help Desk to join our team. The candidate should have strong hands-on experience in the Oracle HCM Help Desk module and must have worked on at least one end-to-end Oracle HCM Help Desk implementation.
nKey Responsibilities
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- Implement and configure Oracle HCM Cloud Help Desk solutions based on business requirements.n
- Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions.n
- Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities.n
- Work with HR/Business teams to understand and optimize HR service delivery processes.n
- Support integrations with other Oracle HCM modules and third-party applications.n
- Prepare functional specifications, configuration documents, test scenarios, and user guides.n




- Conduct SIT/UAT and support defect resolution.n
- Provide post-production support and troubleshoot functional issues.n
- Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle.n

nMandatory Skills
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- Strong experience in Oracle HCM Cloud – Help Desk.n
- Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory.n
- Positive understanding of Oracle HCM Cloud architecture and HR business processes.n
- Experience in configuration, testing, and production support.n
- Good communication and stakeholder management skills.n
- Ability to work independently and coordinate with cross-functional teams.n

nGood to Have
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- Knowledge of Core HR, Absence, ORC, Payroll, or other Oracle HCM modules.n
- Experience with Oracle HCM integrations and reporting.n
- Knowledge of Oracle HCM REST/SOAP APIs and OTBI/BIP.n
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📌 Oracle HCM Functional (Ghaziabad)
🏢 Birlasoft
📍 Ghaziabad