Job Description
Job Summary
nWe are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.
nFluency in Hindi is Mandatory.
nEligibility Criteria
nMandatory Requirements
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- Any Graduaten
- Freshers are welcome to applyn
- Fluent in Hindi (Speak, Read & Write)n
- Basic computer knowledgen
- Good communication and interpersonal skillsn
- Customer service mindsetn
- Willingness to learn technical troubleshooting and support processesn
- Ability to work from office on a 6-day work weekn

nKey Responsibilities
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- Provide customer support through inbound and outbound voice calls.n
- Understand customer concerns and provide appropriate resolutions.n
- Troubleshoot basic technical issues related to products and services.n
- Ensure First Call Resolution (FCR)



wherever possible.n
- Maintain high levels of customer satisfaction.n
- Record and update customer interactions accurately in the system.n
- Escalate complex issues to the concerned support team when required.n
- Follow process guidelines and quality standards.n

nRequired Skills
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- Fluent Hindi communication (Mandatory)n
- Basic computer proficiencyn
- Good listening and problem-solving skillsn
- Strong customer service orientationn
- Ability to work in a rapid-paced environmentn
- Positive attitude and willingness to learnn

nCompensation & Benefits
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- Salary up to ₹2.12 LPAn
- ₹10,000 Retention Bonus after successful completion of 6 monthsn
- Day Shift (9:00 AM to 6:00 PM)n
- Opportunity to build a career in Technical Support and Customer Servicen
- Training and development supportn

📌 Customer Support Specialist (Tamil Nadu)
🏢 TechDoQuest
📍 Tamil Nadu