Job DescriptionPosition –Deskside support tech
nJob Summary:
nThe L2 Desktop Support Technician is responsible for providing advanced technical support and
ntroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
nKey Responsibilities:
n· Provide Second-level technical support for desktop/laptop hardware, software, and peripheral
nissues.
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- Install, configure, and maintain operating systems, software applications, and system updates.n
- Perform root cause analysis to identify recurring technical problems and develop solutions.n
- Excellent in troubleshooting break/fix issues of windows and mac computersn
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.n
- Collaborate with IT team members on projects, upgrades, and implementations.n
- Maintain accurate records of work performed, issues, and resolutions using the company'sn

nticketing system.
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- Provide remote support and troubleshooting for users working from home or in the field.n
- Train and mentor junior support technicians as needed.n
- Ensure compliance with IT policies, security protocols, and best practices.n
- Perform routine maintenance and inspections to ensure optimal performance of equipmentn
- Build and maintain solid relationships with end users and ensure user satisfactionn

nQualifications:
n· Associate's or bachelor's degree in information technology, Computer Science, or related
nfield, or equivalent work experience.
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- 2-4 years of experience in a desktop support or similar role.n
- Strong knowledge of Windows and Mac operating systems.n
- Proficiency with Microsoft Office Suite and other common software applications.n
- Experience with Active Directory, group policies, and user account management.n
- Familiarity with remote desktop tools and support software.n
- Excellent problem-solving and analytical s

📌 Information Technology Support Engineer (Ghaziabad)
🏢 SISL Global
📍 Ghaziabad