Job Description
Hello, Greetings from ZettaMine Labs Pvt Ltd We are looking for Application Support Engineer (L2/L3) with exciting project opportunities. Job Role: Application Support Engineer – L2/L3 Location: Bangalore Notice Period: Immediate / 15 Days Experience: 8-10 Years Relevant Experience: Robust hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, ServiceNow/ITSM, and 24x7 production environments. Mandatory: - Strong ITIL Process Knowledge – Incident, Problem, Change & Service Request Management - Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing - Application/Production Support experience in a 24x7 environment - Root Cause Analysis (RCA), Log Analysis & Incident Resolution - ServiceNow or other ITSM Tool experience - Excellent stakeholder communication skills Good-to-Have: - Cloud Platform Knowledge – Azure and/or AWS - Excel Automation, VBA Macros,



Pivot Tables & Reporting - API and Application Integration understanding - Batch Scheduling / Job Monitoring Tools - Exposure to People, SGDIR, or IGG applications - Application Monitoring Tools experience Key Responsibilities: - Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment. - Manage incidents, problems, changes, and service requests in accordance with ITIL processes. - Perform advanced SQL-based troubleshooting, data analysis, and complex query writing. - Conduct Root Cause Analysis (RCA) for recurring and critical production issues. - Perform detailed application and log analysis to identify and resolve incidents. - Monitor application health, performance, and production environments to ensure application stability. - Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools. - Work extensively with ServiceNow/ITSM tools for incident, problem, change, and service r

📌 A) SSE (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru