Job Description
We're Hiring | Team Leader – Operations
nJoin the global leader in digital business services and take the next step in your career
nRole: Team Leader – Operations
nExperience Required: Minimum 1 year as a Team Leader in BPO
nKey Responsibilities:
nDrive team performance through coaching & development
nEnsure SLAs, quality, and customer satisfaction targets are met
nMonitor and analyze performance metrics
nHandle escalations effectively and professionally
nPromote a positive and engaging team setting
nWhat We're Looking For:
nStrong communication & interpersonal skills
nAbility to lead, inspire, and manage teams
nProficiency in reporting and performance analysis
nWillingness to work in rotational shifts
📌 Team Lead (Pragpura)
🏢 TP
📍 Pragpura