Job Description
Company Description Numakers is India's largest 3D printing filament manufacturer, building a global 3D printing materials company. We're hiring a technical support engineer to help support customers with issues.
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nRole Description You'll handle every technical query that comes in, from customers and our own sales team. Most customers are remote, so you'll usually be working from a photo, a description, and a slicer profile. Your job is to work out what actually went wrong, whether it's the material, the printer, or the settings, and get them printing again.
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nWhat you'll do
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- Own all inbound technical queries across email, WhatsApp, chat, Amazon messages, and social channels. Respond within agreed SLAs with clear, complete answers.n
- Ask the right questions, request the right photos and slicer profiles, and separate material problems from printer, slicer, and setting problems.n
- Give customers step-by-step fixes, recommended print settings, and profile adjustments for their specific printer and slicer. Follow up until the print is working.n




- Build and maintain the knowledge base: per-material print guides, slicer profiles for popular printers, troubleshooting trees, and FAQ pages. Keep product page print settings accurate.n
- Track issue categories, volumes, and resolution times. Report monthly on the top recurring problems and what we are doing about them.n
- Train the sales team on common technical questions so simple queries get answered at first contact. Support resellers with onboarding and technical material.n

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nQualifications
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- In-depth, hands-on FDM 3D printing knowledge. You can explain the relationship between temperature, speed, retraction, cooling, flow, and layer adhesion without looking it up.n
- Working familiarity with the printers customers actually use: Bambu Lab, Creality, Prusa, Voron and other CoreXY builds, and Elegoo, including direct drive vs. Bowden and hardened vs. brass nozzles.n

📌 Technical Support Engineer (Devsaki)
🏢 Numakers
📍 Devsaki