Job Description# IT Support Specialist (MSP) — Australian Shift * *Location: Mohali, Punjab — 100% onsite, work from office (no remote or hybrid) * *Shift: 3:00 AM – 1:00 PM IST, Monday to Friday (Australian business hours) * *Salary: ₹6,00,000 – ₹10,00,000 per annum, based on experience * *Employment type: Full time, permanent ## About the role We are an Australian-owned IT support and managed services provider looking after home users and small businesses across Brisbane, Sydney, Melbourne, Perth and Adelaide. Our Mohali office is the front line of that operation. You will be the first voice an Australian customer hears when their email stops working, their internet drops out, or their PC won't start. You'll take the call, work out what's actually wrong, fix what can be fixed remotely, and book a technician onsite when it can't. Roughly half your day is phone and booking work, the other half is hands-on remote support. This is a real technical role, not a script-reading job. If you enjoy solving a different problem every hour and talking to customers while you do it, you'll do well here.



## What you'll do • Answer inbound customer calls, diagnose the issue over the phone, and set the right expectation on cost and turnaround • Book onsite visits into technician calendars and schedule remote support sessions • Deliver remote support to residential and business customers using remote access tools • Set up and troubleshoot email — IMAP, POP3, Microsoft Exchange and Microsoft 365, across Outlook, Apple Mail, iPhone and Android • Set up printers and scanners — drivers, network and wireless printing, shared printers, scan-to-email • Set up and troubleshoot internet connections — modems, routers, Wi-Fi coverage, NBN and mobile broadband faults, and knowing when to escalate to the ISP • Handle Windows administration — Windows 10/11, user accounts and profiles, Windows Server and Active Directory basics, updates, backups, malware cleanup • Support Apple devices — macOS, App

📌 Information Technology Support Specialist (Sahibzada Ajit Singh Nagar)
🏢 Geeks Brisbane
📍 Sahibzada Ajit Singh Nagar