Note- Apply if available for F2 F interview on 5 Sep in Hyderabad

Key Responsibilities:
Develop and implement Service Now CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize Service Portals / Employee Center for customer interactions Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate Service Now with external systems using REST/SOAP APIs Configure Omnichannel features (Email, Chat, Virtual Agent) Create dashboards and reports for customer service performance and insights. Required Skills:
Hands-on experience in Service Now CSM module Robust knowledge of case management, SLAs, and customer workflows Proficiency in Java Script and Service Now scripting Experience with Service Portal / UI Builder Understanding of ITSM concepts and integrations Service Now certifications (CSA / CAD / CISCSM preferred)

📌 Servicenow Csm (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad