Service Now Consultant - ITOM

Position: Service Now Consultant

Experience: 3+ Years in Service Now

Mandatory Skills: Hands-on Discovery, CMDB, Service Mapping and AIOps experience

Location: Remote

Job Type: Contract

Service Now Consultant - ITOM who is experienced with Discovery, CMDB, Service Mapping and AIOps.

This requires an experienced ITOM/AIOps consultant capable of configuring Service Now operational intelligence capabilities rather than a general platform resource.

Primary Responsibilities

Lead implementation of Phase 1 AIOps use cases.

Configure and optimize:
Event Management Metric Intelligence Health Log Analytics Event Correlation Impact Analysis CMDB Service Mapping Configure anomaly detection for:
CPU utilization Memory utilization Disk utilization Support root cause analysis workflows. Validate monitoring integrations and event sources. Configure service dependency and impact visibility. Support event-noise reduction initiatives. Participate in testing, validation, and outcome demonstrations.

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